Local Part-Time Customer Service Representative Job – Scranton
Part-Time Role Based in Scranton
Primary Details
- Company: FedEx
- Based in: Scranton, PA (our main Scranton branch)
- Part-Time Job in Scranton: Customer Service Representative
- This part-time role in Scranton is an excellent opportunity for professionals skilled in relevant skills.
- Our FedEx part-time team in Scranton, PA is growing.
- Benefit from working part-time in Scranton, a key hub for the Logistics And Customer Service industry.
What You Get
- Compensation (Part-Time): $17-$23/Hour (approx. $23.9k/Year)
- Benefits: Eligible part-time team members may receive select benefits.
- A supportive local team and part-time friendly culture in Scranton.
What You'll Do
- Apply your your professional skills skills in a flexible part-time role at our Scranton location.
About FedEx Customer Support
FedEx serves millions of customers daily across 220+ countries, and every interaction matters. The FedEx Customer Service team is the voice behind the brand — resolving shipping inquiries, tracking issues, and claims with professionalism and efficiency. FedEx invests heavily in training, technology, and employee development to ensure every customer touchpoint reflects the Purple Promise of outstanding service.
Position Overview
FedEx is hiring Customer Service Representatives to handle inbound calls, chats, and emails from residential and business shipping customers. You will troubleshoot tracking issues, process claims, schedule pickups, and provide rate quotes using FedEx proprietary systems. Both on-site and remote work options are available depending on location.
Key Responsibilities
- Answer inbound customer inquiries via phone, chat, and email regarding shipment tracking, delivery status, and account issues.
- Process damage and loss claims, initiate package traces, and escalate complex cases per FedEx protocols.
- Educate customers on FedEx shipping services, rate structures, and packaging requirements.
- Schedule on-demand pickups and resolve address correction issues in real time.
- Maintain first-call resolution rates and customer satisfaction scores above team benchmarks.
Qualifications & Benefits
Must be 18+ with a high school diploma or equivalent. Minimum 1 year customer service experience preferred. Strong verbal and written communication skills required. Proficiency with computer systems and ability to multitask across applications. FedEx offers competitive hourly pay, full benefits, tuition reimbursement, remote work eligibility, and internal promotion opportunities.
Frequently Asked Questions
How much does the Local Part-Time Customer Service Representative Job – Scranton position pay at FedEx?
This role offers a pay range of $17 - $23. Actual compensation may vary based on experience, shift, and location within Scranton.
Where is this Local Part-Time Customer Service Representative Job – Scranton job located?
This position is based in Scranton, PA. FedEx has facilities throughout the region, but this specific opening is in Scranton.
How many hours per week is this part-time Local Part-Time Customer Service Representative Job – Scranton role?
Part-time positions at FedEx generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
Does FedEx offer tuition assistance or education benefits?
Yes, FedEx offers fully funded tuition reimbursement programs. Eligible associates can pursue degrees and certifications at no cost through programs like Career Choice, covering tuition, books, and fees.
Does FedEx provide training for new hires?
Yes, FedEx provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
What qualifications do I need for this Local Part-Time Customer Service Representative Job – Scranton role?
Most Local Part-Time Customer Service Representative Job – Scranton positions at FedEx require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
