Customer Service Representative Position in Somerville | Hiring
Role Based in Somerville
Job Title: Customer Service Representative Company: FedEx Location: Somerville, MA Posted: Recently.
Salary: $17-$23/Hour (approx. $41.6k/Year) Benefits: A comprehensive benefits package is included. Stable workload with modern tooling and processes.
Core Focus
Apply your your professional skills skills at our Somerville location.
- This Somerville-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our FedEx team in Somerville, MA is growing.
- Benefit from working in Somerville, a key hub for the Logistics And Customer Service industry.
About FedEx Customer Support
FedEx serves millions of customers daily across 220+ countries, and every interaction matters. The FedEx Customer Service team is the voice behind the brand — resolving shipping inquiries, tracking issues, and claims with professionalism and efficiency. FedEx invests heavily in training, technology, and employee development to ensure every customer touchpoint reflects the Purple Promise of outstanding service.
Position Overview
FedEx is hiring Customer Service Representatives to handle inbound calls, chats, and emails from residential and business shipping customers. You will troubleshoot tracking issues, process claims, schedule pickups, and provide rate quotes using FedEx proprietary systems. Both on-site and remote work options are available depending on location.
Key Responsibilities
- Answer inbound customer inquiries via phone, chat, and email regarding shipment tracking, delivery status, and account issues.
- Process damage and loss claims, initiate package traces, and escalate complex cases per FedEx protocols.
- Educate customers on FedEx shipping services, rate structures, and packaging requirements.
- Schedule on-demand pickups and resolve address correction issues in real time.
- Maintain first-call resolution rates and customer satisfaction scores above team benchmarks.
Qualifications & Benefits
Must be 18+ with a high school diploma or equivalent. Minimum 1 year customer service experience preferred. Strong verbal and written communication skills required. Proficiency with computer systems and ability to multitask across applications. FedEx offers competitive hourly pay, full benefits, tuition reimbursement, remote work eligibility, and internal promotion opportunities.
Frequently Asked Questions
How much does the Customer Service Representative Position in Somerville | Hiring position pay at FedEx?
This role offers a pay range of $17 - $23. Actual compensation may vary based on experience, shift, and location within Somerville.
Where is this Customer Service Representative Position in Somerville | Hiring job located?
This position is based in Somerville, MA. FedEx has facilities throughout the region, but this specific opening is in Somerville.
Does FedEx offer tuition assistance or education benefits?
Yes, FedEx offers fully funded tuition reimbursement programs. Eligible associates can pursue degrees and certifications at no cost through programs like Career Choice, covering tuition, books, and fees.
Does FedEx provide training for new hires?
Yes, FedEx provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
What qualifications do I need for this Customer Service Representative Position in Somerville | Hiring role?
Most Customer Service Representative Position in Somerville | Hiring positions at FedEx require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this Customer Service Representative Position in Somerville | Hiring position in Somerville?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. FedEx reviews applications on a rolling basis.
